Data Privacy Policy
Your privacy is important to us at Clear Path Canvas
Information We Collect
When you reach out about corporate floral arrangements or gift services, we gather information you choose to share. This may include your full name, company name, email address, phone number, delivery addresses, and specific specifications for your floral requirements. Payment details are collected when you place orders, and are processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Clear Path Canvas respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and put in place suitable technical and organizational safeguards to shield it. This includes safe data storage, encrypted communications, and restricting access to personal information within our company.
Secure Storage
Your personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our services.
Limited Access
Access to customer data is restricted to staff members who require it to deliver services.
Although we implement robust security measures, no online transmission method is completely secure. We regularly update our security practices to guard against evolving threats.
Your Privacy Rights
You hold important rights concerning your personal data. Under applicable laws, you may be entitled to access, rectify, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable time frame as required by law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order details: 2 years after last service interaction
- Payment transaction records: 6 years for tax and accounting requirements
- Website analytics data: 24 months for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or 1 year of inactivity
Cookies and Website Tracking
This site employs cookies and comparable technologies to enhance your browsing experience and learn how guests interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can manage cookie options via your browser settings. Note that turning off some cookies could impact how the site works. For in-depth details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
The site might include links to external sites or services. This privacy policy covers only Clear Path Canvas and its site. We are not liable for the privacy practices of other sites.
We recommend checking the privacy policies of any third-party sites you access via links on our site.
Policy Revisions
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We recommend reviewing this policy from time to time to stay informed about how we safeguard your privacy.
Privacy Contact Information
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Privacy Contact Information
Clear Path Canvas Privacy Team
133 High Street, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within one week.